Your privacy matters to us

Last updated: June 2026

Smile Essence Dental Care ("we", "us", or "our") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or receive care at our clinic in Hurlingham, Nairobi.

1. Information We Collect

We may collect the following types of information:

• Personal details — name, date of birth, contact number, email address, and physical address.
• Health information — dental and medical history, treatment records, X-rays, photographs, and clinical notes necessary for your care.
• Insurance details — insurance provider, policy or membership numbers, and related billing information.
• Appointment information — booking details, preferred contact methods, and visit history.
• Website usage data — pages visited, browser type, and device information collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Provide safe, appropriate, and personalised dental care to you and your family.
• Communicate with you about appointments, treatment plans, and follow-up care.
• Process payments and submit claims to your insurance provider, where applicable.
• Maintain accurate clinical records as required by professional and legal standards.
• Improve our services, website, and patient experience.
• Respond to enquiries sent via our website, WhatsApp, phone, or email.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your insurance provider, to verify cover and process claims on your behalf.
• With other healthcare professionals involved in your care, such as specialists we refer you to, with your consent.
• With trusted service providers who support our operations (for example, appointment reminder systems), under strict confidentiality obligations.
• Where required by law, regulation, or a valid legal request.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorised access, loss, misuse, or alteration. Access to patient records is restricted to authorised members of our clinical and administrative team who need it to provide care or support your visit.

5. Your Rights & Choices

You have the right to:

• Request access to a copy of your personal and dental records.
• Ask us to correct any inaccurate or outdated information.
• Withdraw consent for non-essential communications, such as marketing messages, at any time.
• Ask questions about how your information is used or stored.

To exercise any of these rights, please contact us using the details at the bottom of this page.

6. Cookies & Website Data

Our website may use cookies or similar technologies to improve functionality, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of the website may not function as intended if you do so.

7. Children's Privacy

As a family dental practice, we routinely care for children and hold dental records on their behalf. This information is collected and managed with the consent of a parent or legal guardian, and is treated with the same level of confidentiality as any other patient record.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: +254 707 348 180
• Email: info@smileessence.net
• Address: Suite C2, Hurlingham Park, Argwings Kodhek Rd, Nairobi