Our terms.

Last updated: June 2026

Welcome to Smile Essence Dental Care. By booking an appointment, visiting our clinic, or using our website, you agree to the following terms. Please read them carefully and if anything is unclear, our team is happy to explain further.

1. Acceptance of Terms

By accessing our website, contacting us, or attending an appointment at Smile Essence Dental Care, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you are booking on behalf of a child or another family member, you confirm that you have the authority to do so.

2. Appointments & Bookings

Appointments can be booked through our website, by phone, or via WhatsApp. While we make every effort to confirm bookings promptly, all appointment requests are subject to availability and confirmation by our team. We recommend arriving 10–15 minutes before your scheduled time to allow for check-in.

3. Clinical Care & Treatment Plans

All clinical assessments, diagnoses, and treatment plans are provided at the professional discretion of our dentists, based on your individual needs. Before any treatment begins, we will explain the proposed approach, expected outcomes, and any associated costs. Your first visit is a conversation, not a commitment — you are always free to ask questions, seek a second opinion, or decline any recommended treatment.

4. Fees & Payment

Fees for consultations and treatments are set out on our Pricing & Insurance page and are subject to periodic review. Payment is due at the time of service unless other arrangements have been agreed in advance with our administrative team. We accept cash, M-Pesa, and major debit/credit cards.

5. Insurance

Where applicable, we will assist with submitting claims to your insurance provider. However, you remain responsible for any portion of the cost not covered by your insurer, including co-payments, exclusions, or amounts above your policy limit. We recommend confirming your cover details with your insurer before treatment where possible.

6. Cancellations & Missed Appointments

We understand that plans can change. We kindly ask for at least 24 hours' notice if you need to cancel or reschedule an appointment, so the time can be offered to another patient. Repeated missed appointments without notice may affect our ability to offer future bookings at short notice.

7. Use of Our Website

Our website is provided for general information about our services, team, and practice. While we aim to keep information accurate and up to date, content on this website does not constitute clinical advice and should not be used as a substitute for a professional consultation. You agree to use our website only for lawful purposes.

8. Limitation of Liability

We provide all care with reasonable skill and professional care in line with accepted dental standards. To the extent permitted by law, Smile Essence Dental Care shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or services, except where such liability cannot be excluded by law.

9. Governing Law

These terms are governed by and interpreted in accordance with the laws of Kenya. Any disputes arising from these terms or your use of our services will be subject to the jurisdiction of the courts of Kenya.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practice, services, or legal requirements. Updates will be posted on this page with a revised "last updated" date, and continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms of Service, please get in touch:

• Phone: +254 707 348 180
• Email: info@smileessence.net
• Address: Suite C2, Hurlingham Park, Argwings Kodhek Rd, Nairobi